Shipping policy
Thank you for shopping with Neerah’s Closet. Please read our shipping policy carefully before placing your order.
Order Processing Time
All orders are processed within 2–5 business days after payment has been confirmed. Processing time does not include weekends, holidays, or shipping transit time.
During busy seasons, sales, or high-volume periods, processing may take a little longer. We truly appreciate your patience and understanding.
Shipping & Delivery
Once your order has been processed and shipped, you will receive a tracking number by email or text, depending on the contact information provided at checkout.
Delivery times may vary depending on your location, the shipping carrier, weather conditions, customs processing, or other delays outside of our control.
Please note that once an order has been dispatched and handed over to the shipping carrier, Neerah’s Closet is not responsible for carrier delays.
Tracking Information
Tracking information may take 24–72 hours to update after the package has been shipped. If your tracking number does not update immediately, please allow the carrier time to scan and update the shipment.
International Shipping
International orders may experience delays due to customs, carrier processing, or postal service delays. Customers are responsible for any customs fees, duties, taxes, or import charges required by their country.
We are not responsible for delays caused by customs or international postal services.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order. We are not responsible for packages delivered to the wrong address due to incorrect information entered at checkout.
If you notice an error in your address, please contact us as soon as possible. Once the order has been shipped, we may not be able to make changes.
Lost, Stolen, or Delayed Packages
Neerah’s Closet is not responsible for lost, stolen, or delayed packages after they have been shipped. If your package is marked as delivered but you did not receive it, please contact the shipping carrier directly for assistance.
We will do our best to help where possible, but the carrier is responsible once the package is in transit.
Shipping Fees
Shipping fees are calculated at checkout and are non-refundable once the order has been shipped.
Questions
For any questions about your order or shipping updates, please contact us at:
Thank you for your patience, understanding, and support.